Casino Plus Privacy Policy — Your Data, Protected

Casino Plus (casinoplus.ws) is a trusted online gaming platform for players in Bangladesh. Our privacy policy explains how we collect, process, store, and protect your personal information. Upholding this policy is a core part of our commitment to you.

This privacy policy applies to the casinoplus.ws website, mobile app, and all Casino Plus services. By using our platform, you agree to this policy. Please read it carefully before creating an account.

Casino Plus believes your privacy is a fundamental right. We only collect information that is strictly necessary to provide our services, and we are committed to handling your data with full transparency — so you can enjoy gaming with complete peace of mind.

Various types of information are collected when you create an account and use our services at Casino Plus. The categories of data we collect are detailed below.

We also automatically collect certain information in accordance with our privacy policy — such as which pages you visit, how long you stay, and which buttons you click. This helps us improve the overall user experience on our website.

Casino Plus uses your information only for specific, legitimate purposes. We never use your data for anything beyond what is necessary. Each purpose is clearly outlined below.

• Account Management: To facilitate registration, login, KYC verification, and overall account security.
• Payment Processing: To process deposits and withdrawals and verify financial transactions.
• Customer Support: To address your complaints and questions accurately and resolve any issues you may have.
• Promotional Communications: To keep you informed about new offers, bonuses, and updates (you can opt out at any time).
• Security & Fraud Prevention: To detect suspicious activity and keep your account secure.
• Legal Obligation: To comply with applicable laws and regulatory requirements.
• Service Improvement: To enhance your gaming experience and develop new features.

In line with Casino Plus's privacy policy, we never sell your data to advertisers or share it for third-party marketing purposes.

Casino Plus retains your data only for as long as necessary. Different retention periods apply depending on the type of data.

• Account Information: For the duration of your active account and up to 5 years after closure, as required by law.
• Financial Transaction Records: At least 7 years after the last transaction, in accordance with financial regulations.
• Game History: Up to 3 years after account closure for dispute resolution purposes.
• Customer Support Contact: Up to 2 years after last contact.
• Cookies & Browsing Data: Typically deleted within 30 days to 1 year.

Casino Plus never sells your personal data. However, limited information may be shared with trusted third parties to deliver our services, always in accordance with Casino Plus's privacy policy.

• Payment Providers: Only the necessary financial information is shared with payment gateways such as bKash and Nagad to process deposits and withdrawals.
• KYC Verification Services: Information may be shared with licensed identity verification services for the purpose of verifying your identity.
• Law Enforcement Agencies: Data may be disclosed where required by a valid court order or a request from a regulatory authority.
• Technology Partners: Cloud storage and server service providers operate under strict confidentiality agreements.

Casino Plus has strict data processing agreements in place with every third party, ensuring they cannot use your information beyond what Casino Plus's privacy policy permits.

Casino Plus uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience. In accordance with our privacy policy, we use several types of cookies.

• Essential Cookies: These are essential for maintaining your login session and ensuring security — the website cannot function without them.
• Performance Cookies: Used to analyze which sections of the website are accessed and how frequently.
• Functional Cookies: Helps remember your preferred language and settings.
• Analytics Cookies: Used to analyze user behavior and improve our services.

You can disable or clear cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain website features.

Under Casino Plus's privacy policy, you have important rights over your personal data. You can exercise these rights by contacting us at any time.

• Right to Access: You have the right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: You can request corrections to any inaccurate information we hold about you.
• Right to Erasure: You may request the deletion of your personal information under certain circumstances.
• Right to Restrict Processing: You have the right to object to how your information is being used.
• Right to Portability: You can request a download of your data in a standard, portable format.
• Marketing Opt-Out: You can opt out of promotional emails or messages at any time.

Casino Plus strictly prohibits anyone under 18 from using the platform. Protecting the data of minors is a key part of our privacy policy.

• Casino Plus does not knowingly collect personal information from minors.
• Age verification is mandatory at registration — providing a false age will result in immediate account termination.
• Any data found to belong to a minor will be deleted immediately and the relevant authorities will be notified.
• If parents have concerns, they can reach us at support@casinoplus.ws — we'll take immediate action.

To learn more about responsible gaming, visit our Responsible Gaming View the page.

Casino Plus uses industry-leading security technology to keep your information safe. Your data protection is at the core of our privacy policy.

• 256-bit SSL Encryption: All data transfers occur through encrypted channels, making it virtually impossible for hackers to intercept.
• Two-Factor Authentication (2FA): Option to use an additional layer of security when logging into your account.
• Firewall & Intrusion Detection: 24/7 server monitoring and measures to prevent unauthorized access.
• Regular Security Audits: Regular security audits and penetration testing conducted by independent third parties.
• Staff Training: All Casino Plus staff receive regular training on data protection practices.

Casino Plus reserves the right to update this privacy policy, in part or in full, at any time. For significant changes, we will notify you through the following channels.

• A notice of changes will be sent to your registered email address.
• A notice will be posted on the Casino Plus website homepage.
• A notification will be displayed within the platform after you log in.
• The date of changes will be updated at the top of this page.

Continued use of the Casino Plus platform after any changes have been made will be considered acceptance of the updated privacy policy. We recommend visiting this page regularly to stay informed.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please get in touch. Casino Plus's dedicated privacy team is always ready to help.

• Email: support@casinoplus.ws
• Live Chat: Use the live chat button in the bottom-right corner of the platform.
• Help Center: Help Center Page Visit.
• Support Hours: 7 days a week, 24 hours a day.

We aim to respond to all privacy-related requests within 30 business days. For urgent matters, live chat is available for a faster response.